IVR Design

An IVR (Interactive Voice Response) will save your company valuable time and money because calls processed by an IVR are handled by interactive computers rather than employees. An IVR can select and order calls and dispatch them to the correct department or it can be programmed to  automate the call completely, for instance a fully automated IVR for entering electricity and gas meter usage data. The possibilities of IVR's are endless, but they have to be designed and implemented correctly.

Sunshine Networks designs and implements your IVR for you. Our experienced staff can setup anything from simple IVRs as well as very complex IVRs for your company. Sunshine Networks employs a dedicated Cisco Certified Voice Professional (CCVP) consultant who carries out all open-source and Cisco based VoIP installations

A sample Online Water Reading IVR System